Junior Microfinance Training Booklet

Overview

Tanmeyah Network presents a comprehensive training program tailored for new employees in microfinance institutions. The program aims to equip participants with the essential knowledge and skills required to excel in this vital sector. It covers a wide range of topics designed to help new employees understand and effectively apply microfinance principles in their workplace. Through this training, participants will develop the ability to efficiently manage microfinance products, provide exceptional customer service, and accurately assess financial risks.

Main Topics:

• Introduction to Microfinance and Its Importance.
• History and Evolution of Microfinance.
• Target Groups and the Impact of Microfinance on Communities.
• Designing and Managing Microfinance Products.
• Portfolio Management.
• Financial Risk Assessment and Mitigation.
• Microfinance Laws and Regulations.
• Regulatory Compliance.
• Consumer Protection and Transparency.
• Analyzing and Measuring Key Portfolio Performance Indicators.
• Developing Effective Customer Service Strategies.
• Marketing Microfinance Products.

Added value

The program provides multi-faceted added value, as it contributes to enhancing the capabilities of new employees to achieve the organization’s goals and develop its performance. By improving their skills and knowledge, employees are able to increase the effectiveness of microfinance operations, which directly contributes to improving financial inclusion and supporting economic development.

Objectives

• Introduce participants to the concepts and fundamentals of microfinance.
• Develop practical skills for managing and implementing microfinance operations.
• Enhance capabilities in analyzing and assessing financial risks.
• Empower participants to apply effective customer service strategies to achieve organizational goals.

Target Audience

New employees in microfinance institution.