Modern Skills in Secretarial Work and Contemporary Office Management

Program Description

The Modern Skills in Secretarial Work and Contemporary Office Management program aims to equip participants with tools and concepts that enable them to professionally manage offices. The program focuses on enhancing organizational efficiency and utilizing modern technologies in the workplace. It offers comprehensive training covering key areas such as document and correspondence management, meeting coordination, time management improvement, and the development of effective communication skills.

The program also emphasizes personal and professional skill development to address workplace challenges with flexibility and professionalism. This includes problem-solving, decision-making, and stress management.

Delivered in a practical and interactive manner, the program provides participants with hands-on applications to enhance their readiness to excel in the modern work environment and develop their roles as effective contributors to their organizations’ objectives.

Main Topics

• Adapting to Change:
  • Workplace behavior and etiquette.
  • The role of new employees and organizing the office work environment.
  • Dealing with supervisors and colleagues.
• Communication and Telephone Use:
  • Answering phone calls.
  • Handling phone messages.
  • Dialogue and discussions.
  • Electronic communication.
• Visitor Reception:
  • Types of visitors.
  • Rules for receiving visitors.
  • Conducting and closing meetings.
• Outgoing and Incoming Mail Procedures:
  • Follow-up procedures.
  • Follow-up tools.
• Filing and Records Management:
  • Archive problems and suggested solutions.
  • Classification and indexing methods.
  • Name arrangement rules.
  • Archiving.
  • Electronic filing.
• Organizing Meetings, Conferences, and Team Sessions:
  • The secretary’s role in preparing and organizing meetings.
  • Sending meeting invitations and preparing the agenda.
  • Meeting-specific terminology.
  • Preparing for meetings using computers.

Detailed Objectives

1. Enable participants to work according to modern trends in office management.
2. Equip participants with communication and telephone skills, including answering calls and creating a contact database using Outlook.
3. Provide participants with interpersonal and behavioral skills for dealing with various types of visitors and scheduling appointments using Outlook.
4. Familiarize participants with procedures for recording incoming and outgoing mail.
5. Introduce participants to filing and indexing methods, both physical and electronic.
6. Teach participants the procedures and arrangements for conducting meetings, including drafting invitations, agendas, and documenting meeting minutes.
7. Expose participants to methods and tools for improving office operations and streamlining procedures.

Target Audience

• General and private secretarial staff.
• Administrative office staff and support teams.
• Office managers and meeting coordinators.