Social Performance Management (SPM) for Inclusive Finance

Overview

This training program aims to help microfinance institutions integrate social performance management (SPM) into their operations. By focusing on balancing social and financial goals, participants will learn how to measure and improve their social impact, enhance client protection, and promote financial inclusion. The program provides practical tools and strategies to effectively manage social performance, ensuring that microfinance institutions contribute to both the financial sustainability of their operations and the well-being of their clients.

Main Topic

Introduction to Social Performance Management (SPM)

• • Understanding the concept of Social Performance Management (SPM).
  • The importance of balancing social goals with financial objectives.
  • Key social performance indicators and how to apply them.

The Role of Microfinance Institutions in Social Performance

• • The mission of MFIs and their social responsibility.
  • Understanding the relationship between financial inclusion and social impact.
  • Case studies showcasing the social influence of MFIs.

Key Components of Social Performance Management

• • Social goals and objectives within MFIs.
  • Client protection principles and how to ensure fairness and transparency.
  • Social impact measurement techniques and tools.

Integrating SPM into Institutional Strategy

• • How to align social objectives with the overall business strategy.
  • Operationalizing social goals through policies, products, and services.
  • Employee roles in promoting and achieving social objectives.

Social Performance Monitoring and Reporting

• • Collecting and analyzing data for social performance.
  • Best practices in reporting social outcomes to stakeholders.
  • Transparency and accountability in social performance reporting.

Tools and Frameworks for SPM

• • Introduction to global frameworks such as SPI4 and the SMART Campaign.
  • Tools for measuring and improving social performance.
  • Real-world examples of successful SPM applications.

Challenges and Best Practices in SPM

• • Common challenges in implementing SPM in MFIs.
  • How to overcome resource, knowledge, and data-related challenges.
  • Best practices from leading institutions.
  • Address any remaining questions and encourage further learning and development.

Objectives:

1. Illustrate the importance of Social Performance Management (SPM) for achieving positive financial inclusion outcomes;
2. Explore how the Universal Standards for SPM are evolving to encompass the responsible design and deployment of digital financial services (DFS); and
3. Introduce participants to actions they can take now to develop and offer responsible DFS.

Target Audience:

All employees of microfinance institutions.