Communication skills & Time Management

Overview

This course has been designed to emphasize the crucial role of communication in sharing ideas, exchanging emotions, conveying news, presenting perspectives, rectifying misconceptions, and providing information. These aspects make communication a fundamental necessity for life.

The course aims to introduce participants to key aspects of communication and its effective practices. Participants will gain an understanding of the importance of effective communication, its components, and the elements of the communication process. Additionally, the course empowers participants to utilize communication tools and methods, understand communication types and theories, and enhance their ability to manage communication processes. This includes rectifying communication errors and recognizing the influence of exemplary role models.

Main Topics

• Introduction to the concept of communication
• Effective communication
• Communication levels and directions
• Barriers and obstacles to communication
• Types of communication
• Self-management
• Managing trust, relationships, and differences
• Managing linguistic expressions
• Effective listening skills
• Mastering the art of conversation
• Identifying time management problems and resolving them
• Elements of a time management plan
• Time analysis

Detailed Objectives

1. Equip participants with the importance of self-management and the three golden keys to achieving better productivity.
2. Empower participants to manage trust, relationships, and differences effectively.
3. Enable participants to master linguistic expression management.
4. Provide participants with time management tools to enhance productivity.
5. Introduce participants to the types, patterns, and elements of the communication process, along with the foundational principles of communication.
6. Introduce participants to key communication theories and enhance their listening and speaking skills.
7. Build rapport and harmony among participants and equip them with the skills to correct communication errors.

Target Audience

• All job levels within microfinance institutions.