English Business writing in Microfinance

Overview

These courses aim at equipping micro finance professions with the necessary, smart, day to day English language skills to improve their overall business skills in English, including speaking, listening, reading, and writing to facilitate effective and confident communication with clients, colleagues, and stakeholders. They also aim at developing industry-specific language skills: acquire a specialized vocabulary and language proficiency relevant to micro finance, communicate with precision and clarity in their professional roles, and provide exceptional customer service skills in English, including handling inquiries, resolving issues, and building strong relationships with clients

Main Topics

• Business Communication Essentials
• Overview of effective communication in the micro finance industry.
• Writing professional emails and memos.
• Advanced English skills.
• Enhance industry specific micro finance vocabulary and terminology.
• Commonly used expressions and terms relevant to micro finance.
• Developing a broader business vocabulary.
• Sentence construction and word order.
• Tenses, verb agreement and appropriate word usage.
• Common grammatical errors in business communication.

Advanced English Skills for Micro Finance Professionals

• Part 1: Effective Presentation Skills
• Planning and structuring a presentation.
• Engaging the audience and using visual aids effectively
• Techniques for delivering a compelling presentation.
• Part 2: Negotiation and Persuasion Skills
• Key principles of negotiation in the micro finance sector.
• Establishing trust through using persuasion techniques for successful outcomes
• Part 3: Business Writing and Reports
• Writing effective reports and proposals
• Business writing conventions and styles
• Summarizing complex information briefly

Practice and Role-Plays

• Part 1: Customer Interactions
• Handling customer inquiries and complaints.
• Developing effective listening and communication skills.
• Part 2: Simulated micro finance Scenarios
• Role-plays and simulations of various micro finance scenarios.
• Applying English language skills in realistic situations.
• Feedback and general discussion on improving English business skills.

Target Audience

The courses are useful for: Business professions, including tellers, customer service

representatives, relationship managers, and executives